Customer Support

Let’s get your next wrap rolling.

Questions about your order, custom wrap requests, color matching, or product help? Reach out below and our team will get back to you.

Contact Us
Fast support Custom order help U.S. shipping available

Need help fast?

We’re here to help

Whether you need installation guidance, product recommendations, or help with an existing order, send us the details and we’ll point you in the right direction.

Email revivevinyl25@gmail.com
Response Time 24-48 hours
Shipping Free U.S. shipping

Contact Revive

Send us a message

Drop your details below and include any important info like your vehicle, finish, color, or order number.

Support Info

Order support + custom inquiries

For order issues, damaged items, color concerns, or replacement requests, include your order number and photos when possible so we can help faster.

revivevinyl25@gmail.com

Quick Answers

Popular questions

Warranty for vinyl and ppf +
Our vinyl wrap products are backed by a limited warranty covering defects in material under normal use and proper installation. Coverage Includes: * Manufacturer defects such as premature lifting, bubbling, or adhesive failure * Significant color fading or cracking within the warranty period * Issues directly related to material quality Warranty Terms: * Vinyl products carry a warranty of 1–4 years, depending on the specific film type and finish *PPF products carry a warranty of 6-8 years depending on film finish * Warranty applies only to the material, not labor or installation costs unless otherwise agreed in writing * Coverage is limited to replacement of defective material or affected panels only, not a full vehicle rewrap Not Covered: * Improper installation or application errors * Damage caused by accidents, chemicals, pressure washing, or neglect * Normal wear and tear * Improper storage prior to installation (extreme heat, cold, or humidity) * Color variation between different production batches * Material installed more than 6 months after delivery Important Notes: * For best results, material should be installed within a reasonable timeframe and stored in a controlled environment * Due to manufacturing processes, batch-to-batch color variation may occur * Warranty claims require clear photos and documentation of the issue
How much vinyl do I need? +
Average for (Full Wraps) Sedans / Small Cars: 50–60 ft SUVs / Crossovers: 60–75 ft Trucks (Pickup): 65–85 ft Vans / Large SUVs: 75–100 ft Motorcycles: 10–20 ft
How long does shipping or response take? +
Our team usually responds within 24-48 hours. For return and exchange questions, include your order number and photos.
Can I contact you for custom wrap help? +
Yes. Use this form for custom wrap inquiries, color matching help, product recommendations, and order support.

Policies

Return & Exchange Policy

1. Conditions for Returns and Exchanges +

1.1 Eligible Reasons

  • Manufacturing defects, including visible damage or significant irreversible stains on specific lengths.
  • Shipping damages caused during transportation.
  • Noticeable color discrepancies.
  • Incorrect items, including wrong sizes or colors.

1.2 Important Notes

If your order arrives damaged, please keep both the product and its packaging for inspection by our logistics team during the return process.

1.3 Exclusions

  • Minor variations in color or aesthetics not related to product quality.
  • Items that are not in their original sealed condition.
  • Products that have been used or damaged by the customer.
  • Unauthorized modifications to products.
  • Sale items.
  • Special order items.
  • Sheets or samples.
  • Custom-designed products.
  • Small cuts from standard full rolls.
2. Request Period +
  • Return requests must be made within 5 days of receiving your order.
  • Exchange requests must be initiated within 5 days of receipt.
3. Return and Exchange Procedure +

3.1 Contact Customer Support

To begin a return or exchange, please email us at revivevinyl25@gmail.com with the following:

  • Your order number
  • A clear description of the issue
  • Photos or videos of the problem
  • Your preferred outcome, either a refund or replacement

3.2 Evaluation and Response

We will assess your request and respond with either approval or denial within 1 to 2 business days.

4. Shipping Costs for Returns +
  • Shipping fees and taxes are non-refundable.
  • For defective products caused by manufacturing errors, shipping problems, or incorrect items, Revive Vinyl will cover the cost of return shipping.
  • For returns based on personal choice, such as change of mind or incorrect ordering, customers are responsible for return shipping fees.
5. Refund Information +

5.1 Refund Method

Refunds will be issued via the original payment method, such as credit card or PayPal. Processing times may differ depending on your payment provider.

5.2 Delayed or Missing Refunds

If you have not received your refund:

  1. Please verify your bank account.
  2. Contact your bank or credit card issuer for possible delays.
  3. If issues persist, reach out to us at revivevinyl25@gmail.com.
6. Get in Touch +

Thank you for choosing Revive Vinyl. We aim to provide top-quality products and excellent customer service.

For any inquiries or support, please contact us at:

Customer Service Email: revivevinyl25@gmail.com